Below are a number of key questions that you as CMHC representatives may have about the tools and processes associated with the Access Point and dispatch of mobile teams to a person in crisis. These include:
What if I am having an issue with an interaction with the Access Point or have a question about the Access Point?
These questions may relate to:
- Dispatched out of region
- Caller placed on hold unnecessarily
- Caller sent to voice mail
- Process took too long
- Call taker unprofessional
- Promised call back did not occur
- Information sent for appointment was incomplete
- No information sent for individual told to walk-in to CMHC for urgent appointment
What if I have an urgent need or issue that requires immediate attention after hours, but is not a crisis call?
These urgent needs might relate to:
- A CMHC did not receive adequate information about a specific dispatch
- An after-hours resource shows as not available but is in BHL.
- An after-hours resource shows as available in BHL but is not available
Please contact the Access Point directly at (833) 710-6477 to report the incident.
What if I have a question about billing or a process that has been prescribed/deployed by the state Department of Health and Human Services?
For those questions, please refer to the Q&As that are published bi-weekly by DHHS for your question. If you have a need for further information, please contact DHHS DHHS.DBHCrisisSystem@dhhs.nh.gov for further information.
What if I have a question for NH DHHS in regard to billing, a state-issued policy, or other state-related documents?
Please send an email directly to DHHS at: DHHS.DBHCrisisSystem@dhhs.nh.gov
