When accessing behavioral health services through Carelon Behavioral Health, New Hampshire residents have the following rights:
- To be treated with respect and dignity
- To have your privacy protected
- To help develop a plan of care with services to meet your needs
- To participate in decisions regarding your mental health care
- To receive services in an accessible location
- To request information about names, location, phone numbers, and languages for local agencies
- To be free from seclusion or restraints
- To receive age and culturally appropriate services
- To be provided a certified interpreter and translated material at no cost to you
- To understand available treatment options and alternatives
- To refuse any proposed treatment
- To receive care that does not discriminate against you (e.g. age, race, type of illness)
- To be free of any sexual exploitation or harassment
- To receive an explanation of all medications prescribed and possible side effects
- To make an advance directive that states your choices and preferences for mental health care
- To receive quality services that are medically necessary
- To file a grievance
- To file an appeal based on a written Notice of Action
- To file a request for an administrative (fair) hearing
- To request and receive a copy of your medical records and ask for changes. You will be told the cost for copying.
- Be free from retaliation
- You may also contact the Office of Civil Rights for more information at http://www.hhs.gov/ocr
Office of the Ombudsman
The Office of the Ombudsman responds to concerns, complaints, and requests about mental health for assistance from clients, employees, and members of the general public and provides free and confidential services that involve DHHS. The Office of the Ombudsman is dedicated to maintaining an environment that supports the civil rights of all served. It is independent of Carelon Behavioral Health.
Business Hours
8:00 A.M. – 4:30 P.M., Monday through Friday
Telephone Numbers
Telephone: (603) 271-6941
Toll Free Number: (800) 852-3345, ext. 6941
TDD Access Relay: (800) 735-2964
Fax Number: (603) 271-4632
Address
Street Address:
105 Pleasant Street
Concord, NH 03301
Mailing Address:
Office of the Ombudsman
NH Department of Health & Human Services
129 Pleasant Street
Concord, NH 03301
For more information, visit: https://www.dhhs.nh.gov/oos/ombudsman/index.htm
Fraud and Abuse
To report suspected Medicaid fraud and abuse, please contact the Carelon Behavioral Health Director of Program Integrity:
- In person by calling 757-744-6513.
- By confidential fax to 757-459-7589.
- By email at Program.IntegrityReferrals@carelon.com
- By mailing a written concern to:
- Compliance and Ethics Hotline
Norfolk Operations Center
240 Corporate Boulevard, Suite 100
Norfolk, VA 23502
- Compliance and Ethics Hotline
- By anonymous call to the toll fee Fraud and Abuse Prevention Hotline 888-293-3027.
